Privacy Policy

This Privacy Policy ("Policy") describes how 711cuci ("711cuci", "we", "us", "our") collects, processes, stores, and protects the personal data of users ("Member", "User", "you", "your") who access or use the 711cuci online casino and sports betting platform at https://711cuci.cam ("Platform").

711cuci is an English-language platform operated for Malaysian users. We understand that privacy is a fundamental concern for our members — whether you're depositing via Touch 'n Go eWallet from Kuala Lumpur, withdrawing to a Maybank account from Penang, or placing a live bet on a Liga Super Malaysia match from Johor Bahru. We take our responsibility as a data custodian seriously.

This Policy is incorporated by reference into our Terms & Conditions. By registering an account or using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

The following capitalised terms carry the meanings set out below throughout this Policy:

711cuci collects only the Personal Data that is necessary to operate the Platform, verify your identity, process your transactions, and meet our regulatory obligations. The categories of data we collect include:

Registration & Identity Data

• Full legal name as shown on a government-issued identification document;
• Date of birth (to verify the 21+ age requirement);
• Malaysian mobile phone number;
• Email address;
• Residential address (city, state — e.g., Kuala Lumpur, Petaling Jaya, Shah Alam).

KYC Verification Documents

• Copy of Malaysian MyKad, passport, or driving licence;
• Proof of address document dated within 3 months (utility bill, bank statement);
• Proof of payment method ownership (e.g., screenshot of Touch 'n Go eWallet or bank statement showing account holder name).

Financial & Transaction Data

• Deposit amounts, payment methods used (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, cryptocurrency);
• Withdrawal requests, amounts, and receiving account references;
• Bonus credits and wagering history;
• Account balance history in MYR.

Gaming & Behavioural Data

• Game session data (games played, bet sizes, session duration, win/loss records);
• Sports betting market selections, odds accepted, and bet outcomes;
• Responsible gambling tool usage (deposit limits set, self-exclusion requests, session time alerts activated).

Technical & Device Data

• IP address and approximate geolocation at login;
• Device type, operating system, browser type and version;
• Cookie data and session identifiers;
• Platform interaction logs (pages visited, features used, timestamps).

Communication Data

• Records of live chat and email correspondence with 711cuci customer support;
• Feedback and complaint records.

711cuci collects Personal Data through the following channels:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal, contact customer support, or use any feature of the Platform that requires you to enter information;
• Automatically — through cookies, server logs, and similar technologies when you browse or interact with the Platform. This includes IP address, device fingerprint, and session behaviour data;
• From payment processors — our integrated payment partners (DuitNow, FPX providers, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency networks) may transmit transaction reference data necessary to process and reconcile your deposits and withdrawals;
• From identity verification services — where we engage third-party KYC service providers to validate the authenticity of documents you submit, those providers may return data points to 711cuci confirming verification status;
• From AML screening services — 711cuci may cross-reference your name and identity information against international sanctions lists and politically exposed persons (PEP) databases as required by our AML obligations.

711cuci processes your Personal Data for the following specific purposes:

711cuci processes your Personal Data on one or more of the following legal grounds:

• Contractual necessity: Processing required to deliver the services you contracted for when registering an account — including game delivery, payment processing, and customer support;
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML and counter-terrorism financing (CTF) obligations, KYC requirements, and tax reporting duties;
• Legitimate interests: Processing necessary for the legitimate interests of 711cuci, including fraud prevention, platform security, responsible gambling monitoring, and service improvement — balanced against your rights as a data subject;
• Consent: Where processing is based on your consent (e.g., optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

711cuci does not sell, rent, or trade your Personal Data. We share your data only in the following limited circumstances:

• Payment processors: We share necessary transaction data with DuitNow, FPX gateway operators, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency processing services to execute your deposits and withdrawals. These processors are contractually bound to use your data only for payment processing purposes;
• KYC and identity verification providers: Identity document data is shared with licensed verification services solely to complete the KYC process required before withdrawal;
• AML screening providers: Name and identity data may be checked against sanctions and PEP databases as required by our regulatory obligations;
• Game content providers: Anonymised or pseudonymised session identifiers may be passed to licensed game studio partners to facilitate game delivery and RNG certification. No personally identifiable information is shared with game studios;
• Legal and regulatory authorities: We will disclose Personal Data to law enforcement, regulatory bodies, or courts where we are required to do so by law, court order, or other legal process;
• Business transfers: In the event of a merger, acquisition, or sale of the Platform, Member data may be transferred to the acquiring entity, subject to the same privacy protections as set out in this Policy.

711cuci retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. Our standard retention periods are as follows:

After the applicable retention period, Personal Data is securely deleted or anonymised. Where data must be retained for legal compliance, it is stored in restricted access environments with no active use for commercial or operational purposes.

711cuci implements industry-standard technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• Encryption in transit: All data transmitted between your device and the 711cuci Platform is encrypted using TLS 1.2 or higher (256-bit SSL);
• Encryption at rest: Sensitive data stored on 711cuci servers — including KYC documents and financial records — is encrypted at rest using AES-256;
• Access controls: Access to Personal Data is restricted on a strict need-to-know basis. 711cuci staff are granted the minimum level of access required to perform their roles, governed by role-based access control (RBAC) policies;
• Two-factor authentication: Internal systems containing Personal Data require multi-factor authentication for staff access;
• Security monitoring: Our systems are monitored continuously for intrusion attempts, unusual access patterns, and potential data breaches;
• Vendor due diligence: All third-party Data Processors are assessed for security compliance before engagement and are contractually required to maintain equivalent security standards.

While we apply robust security measures, no internet-connected platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, we will notify affected Members in accordance with applicable law.

711cuci uses cookies and similar technologies to ensure the Platform functions correctly, to protect your account session, and to understand how members use the site. We use three categories of cookies:

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent normal Platform use. 711cuci does not use third-party advertising or retargeting cookies.

As a Member of 711cuci, you hold the following rights in relation to your Personal Data. To exercise any of these rights, contact our support team via live chat or email:

The 711cuci Platform integrates with third-party services to deliver core functionality. These integrations are limited to operational necessity and governed by data processing agreements:

• Payment gateways: DuitNow, FPX operators (connected to Maybank, CIMB, Public Bank, Hong Leong, and other participating Malaysian banks), Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency networks process payment transactions on our behalf. Each processor operates under its own privacy policy in addition to our contractual data protection requirements;
• Identity verification: Licensed KYC providers may process identity document data to verify the authenticity of submitted documents;
• Game delivery: Licensed international game studios deliver games through secure APIs. Only anonymised session tokens — not personally identifiable member data — are shared for game delivery purposes;
• Platform analytics: Anonymised and aggregated usage data may be processed by analytics tools to help us understand Platform performance. No personally identifiable data is included in analytics reports.

711cuci does not embed third-party advertising scripts, social media tracking pixels, or affiliate tracking cookies on the Platform that would share your behavioural data with external advertising networks.

The 711cuci Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from persons under the age of 21.

Age verification is a mandatory component of our KYC process. Every Member must provide a valid government-issued identification document confirming their date of birth before withdrawals are processed. Where 711cuci has reason to believe that a Member is below the required age, that account will be suspended immediately pending age verification. Any deposits made by a Member subsequently confirmed to be under 21 will be refunded to the originating payment method without exception.

711cuci reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes — meaning changes that significantly affect how we collect, use, or share your Personal Data — we will notify you via on-site notification or email to your registered address at least 14 days before the changes take effect.

The "Last Updated" date shown at the top of this page reflects the date this Policy was most recently revised. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any update constitutes acceptance of the revised Policy.

If you disagree with a material change to this Policy, you may request Account closure in accordance with Section 11 of our Terms & Conditions.

For all privacy-related enquiries, data rights requests, or concerns about how your Personal Data is being handled, please contact the 711cuci Data Protection team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the 711cuci Platform. Average response time under 3 minutes. For data rights requests via live chat, we will acknowledge receipt within 24 hours and escalate to our data team.
• Email: support@711cuci.cam — please include "Privacy Request" in the subject line for faster routing. Email responses are provided within 4 hours during business hours for general queries, and within 30 days for formal data rights requests.

To exercise a data right (access, rectification, erasure, portability, or objection), please provide your registered email address and a description of your request. We may need to verify your identity before processing the request to protect against unauthorised access to your data.